Accident Management is about working closely with your fleet to assist you with solutions which minimise downtime, control costs, fine-tune operations and manage risks. Whether your vehicle is involved in an accident, stolen or vandalised, we respond 24 hours a day, 365 days of the year, on your behalf. We look after your drivers, manage every stage of your incident process, from replacement vehicles through to estimates and repairs, claims handling, loss recovery and risk reduction. Our comprehensive data collection allows high level analysis to reduce and mitigate driver, financial and operational risks. The end result of our support to you is better fleet performance. Progressive businesses find outsourcing to us, has greater long term financial advantages.
Why do I need Accident Management?
Since 1993 when we began our operation, the demands of Corporate Compliance has grown.
Today, with the ever-present possibility of litigation, no company can afford to be without Accident Management.
At DriverCare we take our commitment further with driver care and fleet support and as we have done since 1993, we remain committed to keeping you on the road
What services are available?
DriverCare has several packages of Accident Management Service. These products can be customised to fit your specific needs and circumstances. Our services can broadly be broken down to the following elements:
24 hour/7days a week toll free access
Insurer claim form provision and processing
Assessing services
Provision of replacement vehicle
Fleet lifetime guarantee on repairs
Claims and recovery handling
Internet reporting
Interim and end of term inspections
Roadside and breakdown assistance
Do other companies provide the same service as DriverCare?
No other company has been providing accident management to the depth or length of service that DriverCare has since its inception in 1993. DriverCare was the first in the market and continues to be the market leader today.
As a result of our service, DriverCare has been awarded an Australian Customer Service Award.
'Exceptional Service when you need it most'....is the chapter about DriverCare in the book CUSTOMER SERVICE EXCELLENCE by Brett Whitford..
What is DriverCare's turn around time?
DriverCare has a fast industry turnaround time because of our assessor and case manager strategy.
The average time off the road for pick up and delivery is 7.2 days.
Does DriverCare have customer satisfaction feedback?
After the delivery of each repaired vehicle, we send out a service quality questionnaire.
The results of these contribute to our quality assurance procedure which we have in place to ensure your company gets the best service possible.
Some of the comments we have received are as follows:
'Fantastic, I was not inconvenienced at all and the service exceeded my expectations.'
'I have never been treated better by another company.'
'Faultless service, thank you.'
'Well done to all involved. Best service and response I have ever had with any company. Out of 100 how about 120.'
'It was the best service I have ever had with any company. It is a shame I had to have an accident to find out.'
Can DriverCare offer a licence check for new drivers entering the fleet?
No. Privacy laws do not permit anyone being able to access this information without the consent of the person involved. In addition, each state has varying databases and laws.
Do I have to take my car to an assessment centre?
No. In most cases, we have a representative collect your car at the same time they are delivering your replacement vehicle..
Does DriverCare have a digital image database?
Yes. We often use it for quality assessing purposes and communication to the fleet manager in your company.
Frequently our staff, trained in reading repair vehicle assessments, will review the quote and compare with the digital images to evaluate the quote for assurance purposes.
Storage of this information is done by us for a certain amount of time and then passed on to respective recipients if deemed necessary to archive.
Is DriverCare Flexible with the tailoring of a program for specific companies?
We can tailor a program to best suit your company and can even offer you a bespoke (re-badged) service. Our 3 levels of service which can be tailored are:
Corfleet
Carefleet
Completefleet
We can assist you with your marketingand product structure to ensure optimum effectiveness for your efforts to encourage correct usage.
It is in your interest to have the service used to its optimum level of its design, to facilitate the inherent systems of benefits
drivercare
vehiclecare
financecare.
Can DriverCare assist with a risk management assessment?
Certainly.
We have an in-house Risk Manager and we are working towards industry standard qualifications.
Our goal is to assist our clients in achieving OH&S compliance and their optimum level of Due Diligence, in order to minimise their risk exposure.
DriverCare's reporting system is the most extensive in the industry, therefore effecting a fully comprehensive Risk Management Profile.
How does DriverCare derive it’s income?
DriverCare has a commitment to support your fleet - your driver care, vehicle care and ultimately financial care.
We have qualified staff, state-of-the-art information systems and quality control measures in place to provide you with this service.
We do it all the time so we have the advantages of scale, expertise and relationships with repairers, insurance companies and assessors.
To effect this service on your behalf and to provide a fair and equitable model, DriverCare generates its major source of income through charging a management fee based on the number of vehicles in your fleet.
This means that it is in DriverCare's interest to help clients reduce the number and cost of accidents.
