Information For Drivers

 

Information for Drivers

 

DriverCare supports you the driver to ensure both you and your passengers' safety.

In the event of an accident, just call DriverCare and we will we do the rest……..

By calling 1300 AUTOCLAIMS (1300 288 625) you will be in touch with a trained operator who will ensure you are in a safe position and organise assistance for you Australia wide, 24 hours a day, 365 days of the year.

DriverCare supports you to achieve the best scenario for your needs, to get your vehicle back on the road, ensure your safety and get you back to work. If your vehicle needs repairing we will ensure you have a quality repair job using only genuine parts (where possible) and provides a fleet life time guarantee.
 

DriverCare helps reduce stress

 

We manage all the necessary actions to get your vehicle repaired and to get you back on the road. We can organise the tow truck if your vehicle is un-drivable or arrange for your vehicle to be collected for repairs from your home or office.  Our Incident Response Managers keep you informed of the progress of your repair job. This communication will be either by phone, email or SMS informing you of the progression and status of both your claim and your vheilces repair. You can rest easy knowing that DriverCare has the process under control.

 

DriverCare operators will walk you through all the details required.

 

Through our tele-claim facility we are able to complete your insurance claim form, arrange assessment of your damaged vehicle if required and liaise with your insurance company on your behalf, ensuring the outcome is in your best interest.

 

The DriverCare Service at a glance

 

  • 24 hour/7days a week toll free access
  • Teleclaim provision and processing
  • Towing of un-drivable vehicles
  • Free pick up of damaged vehicles (in conjunction with the drop off of a loan vehicle)
  • Provision of replacement vehicle
  • Liason with your Insurer and provision of repair quotes & digital images
  • Management of the repair process via a DriverCare Network Repairer assuring your best interests at all times
  • Fleet lifetime guarantee on repairs
  • Roadside and breakdown assistance (if contracted)